General Terms and Conditions

Effective Date: 02/03/2025

1. Introduction

These Terms and Conditions ("Terms") govern your use of our services, participation in promotions, and engagement in consulting or software development with ZeNeo Solutions LLC ("Company," "we," "us," or "our"). By using our services, you agree to comply with these Terms. If you do not agree, you must not use our services. - For inquiries, contact us here

2. Privacy and Data Protection

We collect and process personal data in accordance with our Privacy Policy. Key provisions include:

• Data Collection: We may collect personal information (e.g., name, email, phone number, billing address and payment details), technical data (e.g., IP address, cookies, browser type), and transaction information (e.g., purchase history and interactions with our website).
• Data Usage: We use the collected data to process transactions and fulfill orders, Provide customer support, improve our website and services, omply with legal obligations, send marketing communications (if you have opted in).
• Data Protection: We implement robust security measures to prevent unauthorized access, data breaches, and cyber threats. We may use cookies and similar technologies to improve user experience. You can manage cookie preferences through your browser settings.
• Third-Party Sharing: We do not sell personal data but may share it with third-party service providers strictly for business operations (e.g., payment processors like Stripe, hosting services). If required by law or to protect our rights we also share information with legal authorities and in the event of a merger, sale or aquisition we may share the information due to business transfer.
• User Rights: You may request access, corrections, or deletion of your data, subject to legal and contractual obligations.

3. Promotions

• Eligibility: Must be at least 18 and a legal resident of the United States of America. Employees of ZeNeo Solutions LLC and their immediate family members are not eligible.
• Participation: Users must follow all instructions outlined in promotional announcements and comply with all applicable laws. Participation methods may include making a purchase, subscribing to our newsletter, following our social media accounts and engaging with content, more or others.
• Promotion Period: Each Promotion has a specific start and end date. Entries submitted outside this period will not be considered.
• Prizes: Prices are non-transferable; no cash substitution will be available unless expressly stated. The Company reserves the right to modify or cancel promotions without prior notice.
• Disqualification: The Company may disqualify any participant suspected of fraud, misrepresentation, or violation of applicable laws.
• Privacy and Data Protection: Personal information collected during Promotions will be processed according to our Privacy Policy as stated above

4. Consulting Services

• Scope of Services: Consulting services are defined in written agreements and tailored to client requirements.The scope, deliverables, and timelines will be outlined in a separate agreement or proposal.
• Fees and Payments: Fees must be paid within 10 days of invoicing unless otherwise agreed in written form. Late payments may be subject to interest charges at 8% over the base rate per month.
• Client Responsibilities: Clients must provide necessary cooperation, access, and information to enable service delivery. Clients must ensure timely approvals and feedback to prevent delays and must maintain compliance with any applicable laws and regulations related to the consulting engagement
• Confidentiality: The Company and clients agree to maintain confidentiality of all proprietary and sensitive information shared during the engagement, except where disclosure is required by law.
• Intellectual Property: Unless explicitly stated otherwise, intellectual property developed by the Company remains its exclusive property.

5. AI Integration & Software Development

• Scope: Services include AI integration, machine learning, and custom software solutions as per agreed specifications.
• Fees & Additional Costs: Fees cover core development, but additional charges apply for third-party tools, maintenance, and modifications.
• Client Obligations: Clients must provide required data, system access, and adhere to legal and ethical data usage policies.
• Performance Disclaimer: AI models require periodic updates; no guarantees are made regarding accuracy, efficiency, or uninterrupted operation.
• Liability Limitation: The Company is not responsible for outcomes derived from AI-generated content, incorrect outputs, or unintended consequences.

6. Security & Payment Processing

• Payment Security: ZeNeo Solutions is committed to protecting the security of payment card data to ensure the safe transmission and storage of sensitive payment information. The Company follows PCI DSS standards to ensure secure payment processing and collaborates therefore only with payment processing providers that follow the same high standards. Therefore, we partner with PCI DSS-compliant third-party payment processors to ensure secure handling of transactions. Our providers comply with industry security regulations and employ robust fraud prevention measures.
• Fraud Prevention: Encrypted transactions and fraud detection mechanisms are implemented to protect users or our payment processing providers are suppoprting this fraud prevention. The company applied Multi-factor authentication (MFA) for high-risk transactions and continuous transaction monitoring to detect unusual patterns.
• User & Client Responsibility: Customers must safeguard payment details, use secure devices, regularly monitor their accounts for unauthorized transactions, use strong passwords, enable additional security measures where available and report unauthorized activities immediately.
• Chargebacks & Disputes: Unjustified chargebacks may result in service suspension and legal action.
• Data Security: We implement reasonable security measures to protect your data. All payment card data is encrypted using industry-standard protocols during transmission. Card data is replaced with secure tokens to minimize exposure to sensitive information. Limited access to payment data is restricted to authorized personnel only. Security assessments and compliance checks are conducted periodically especially if a contracted provider gives reason for that. However, no method of transmission over the Internet is 100% secure. Payment card data is transmitted over Secure Socket Layer (SSL)/Transport Layer Security (TLS) encrypted channels. We do not store complete card details on our servers beyond the necessary transaction processing period. Sensitive authentication data, such as CVV codes, is never stored after authorization.
• Data Breach Response Plan: In the event of a data breach, we follow a structured response plan including immediate investigation and containment of the breach, notification of affected customers as required by law, and collaboration with regulatory authorities and forensic experts to mitigate risks.

7. Intellectual Property

• Properties: Any materials, reports, code, or deliverables created by the Company remain the Company's intellectual property unless otherwise agreed in writing.
• License: The Client is granted a non-exclusive, non-transferable license to use deliverables for internal business purposes only.

8. Limitation of Liability

• No Indirect Damages: The Company is not liable for indirect, incidental, or consequential damages, including lost profits or data loss.
• Maximum Liability: Liability is limited to the total fees paid by the client for the disputed service within the past six months.
• Force Majeure: The Company is not responsible for service failures caused by events beyond its reasonable control, including natural disasters, cyber-attacks, or regulatory changes.
• Third-Party Links: Our website may contain links to third-party sites. We are not responsible for their privacy policies or content.

9. Termination

• Termination by Either Party: Either party may terminate an agreement with 30 days’ written notice.
• Non-Payment & Breach: The Company reserves the right to suspend or terminate services for non-payment or violation of these Terms.
• Obligations Upon Termination: Clients must settle all outstanding fees and cease using any proprietary Company materials post-termination.

10. Governing Law & Dispute Resolution

• Compliance with U.S. Laws (CCPA & Others): These Terms are governed by the laws of the United States. If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), including the right to opt out of data selling (we do not sell data) and request details about data collection and usage.
• Resolution Process: Disputes shall first be attempted to be resolved amicably. If unresolved, binding arbitration in Nevada will be the exclusive dispute resolution method.
• Legal Costs: The prevailing party in any dispute shall be entitled to recover legal costs and attorney fees.

11. Amendments & Updates

• Right to Modify: The Company reserves the right to update and change these Terms at any time. Continued use of services after changes indicates acceptance.
• Notification: Users will be notified of significant changes via email or website updates. The latest version will be available on our website with the effective date.